Frequently Asked Questions

Yes, but please mention it when booking. We’ll adjust the pacing and route to fit.

Some routes are fully accessible, others involve cobblestones, hills, or steps. Let us know your needs and we’ll adapt the route.

Yes, if your guide is available. Just ask during the booking conversation — we’re flexible.

It depends on what else you’re planning. For some guests, it saves money — for others, not needed. We’re happy to advise.

Yes — we can shape the experience around your interests, as long as you let us know in advance.

Of course. Many guests choose to stop for lunch, drinks, or dessert. Just let us know what sounds good.

After your tour, we’ll send a short follow-up with a link. There’s no pressure — but we always appreciate kind words.

If photography was part of your experience (or added as an upgrade), we’ll send you edited photos after the tour — usually within a few days.

Yes — we’re happy to suggest spots nearby or help with a reservation if you’re unsure where to go next.

Currently, all tours are offered in English. Some guides also speak German or other languages — just let us know when you book.

Yes — within reason. We’re flexible with timing, stops, and even the type of experience, as long as we have enough notice.

Just pick the one that feels closest to what you’re imagining. Once you send your request, we’ll help refine the details together.

We recommend reaching out at least a few days ahead. That said, we’ll always try to make things work, even on short notice.

Yes. Every tour we offer is private — just for you and your group. We don’t mix you with other travelers.

Tipping is not required, but always appreciated if you enjoyed the tour. Most guests tip €10–€20 per person for excellent guiding.

You can cancel up to 48 hours before the tour for a full refund. If something unexpected comes up, just let us know — we’re human too.

Not for most bookings. We only ask for prepayment to confirm your guide and time slot.

Once your tour is confirmed, we’ll send a secure payment link via email. Payment is due before the tour date.

Of course. Some guests do a cultural tour one day, and a nature or culinary route the next. We’ll help you plan the best flow.

Once your tour is confirmed, we’ll introduce your guide by name (and often a short profile). All guides are carefully selected and trained by us.

We’re private, personal, and paced for you. No scripts, no rush, no group pressure — just a smooth day handled with care.

Comfortable shoes, a weather-appropriate jacket, and curiosity. We’ll take care of the rest.

Absolutely. The pace is flexible, and breaks are part of the experience.

The tour still happens. We adjust the route and pace, and bring umbrellas if needed. Salzburg is beautiful in all weather — truly.

Most tours last around 3–4 hours, but every tour is tailored. If you have a tight schedule (or want more time), just let us know.

We usually meet you right at your hotel or Airbnb, as long as it’s near the Old Town. If not, we’ll suggest an easy meeting point.